AI Receptionist for Restoration Companies
Trained on your restoration business to answer every call — 2 a.m. burst pipes included — and get the job to your on-call tech, 24/7.
Works with your existing number · No long-term contract
Hear CallNeo answer a demo call:
Bonneville Restoration
Demo callCallNeo answers every restoration call 24/7, captures the damage details, routes emergencies to your on-call tech, and books the rest.
What it handles
The restoration calls you're missing right now
When water is on the floor, homeowners call down the list until someone picks up — and the first company that answers usually gets the job. Here's what CallNeo catches.
Middle-of-the-night emergencies
A burst pipe at 2 a.m. won't wait for business hours. CallNeo answers, captures what happened and where, and routes it to your on-call technician the way you decided.
Insurance questions
Do you work with my insurer? Do you bill them directly? CallNeo answers the way you set up and records the carrier and claim details, so the job starts qualified.
Freeze and storm surges
A cold snap or a big storm can bring a day's worth of calls in an hour. CallNeo answers every one at once, so the surge turns into jobs instead of voicemails.
Job details, captured
Name, number, address, the type of damage, whether water is still coming in, and insurance status — sent to you the moment the call ends, with a recording and transcript.
Emergency triage
It knows a flooded basement from a mold inspection
Some calls are water pouring through a ceiling right now; others are a homeowner asking about a musty smell. During setup we map how you want each handled — then CallNeo takes it from there.
Urgent — handled now
- Burst or leaking pipe
- Flooded basement
- Sewage backup
- Fire or smoke damage
Captured fast — the address, the damage, whether water is still coming in — and routed to your on-call technician the way you set up.
Routine — booked for later
- Mold inspections
- Estimates & assessments
- Rebuilds & repairs
- Insurance follow-ups
Booked onto your calendar or scheduled for a callback, with the details in your inbox.
How it works
Live in 48 hours, done for you
We build it for you
Send us your services, service area, insurance policies, and on-call rules. We write the call script, set the voice, connect your job-management software, and run real test calls — most companies are live in about 48 hours.
It answers every call
24/7 pickup on your existing number, even when a freeze sends every pipe in town at once. CallNeo captures emergencies, routes them to your on-call technician, and books inspections and estimates the way you set up.
You get the job
Job details land in your inbox the moment the call ends — with a recording, transcript, and summary of every call.
Try it yourself
Talk to the demo yourself
Don't take our word for it. Bonneville Restoration is a demo business running on CallNeo — talk to its receptionist the way one of your customers would.
Talk to it in your browser
Bonneville Restoration
Say helloDemo conversations are recorded and transcribed.
No signup, no download — you'll just need a mic
Try asking
- “My basement is flooding — can someone come out now?”
- “Do you work with my insurance company?”
- “Can you check for mold after a leak?”
Pricing
One emergency job pays for a year
A single water-mitigation job is usually worth more than a year of CallNeo's starting plan — so every emergency call that hits voicemail is real money going to the next company on the homeowner's list. CallNeo makes sure the 2 a.m. burst pipe becomes your job.
- Includes a set number of minutes, with low per-minute overage after that
- Done-for-you setup and ongoing tuning included — not an enterprise add-on
- No long-term contract and no per-seat fees
We build and train it on your restoration business for you — you only go live once it's ready. No DIY setup, no per-call cliff.
More on AI reception for restoration companies
Why restoration companies lose jobs to the phone
Restoration is an emergency business. When a pipe bursts or a basement floods, the homeowner calls down a list until someone picks up — and the first company that answers usually gets the job. Those calls come at 2 a.m., on holidays, and in waves after a freeze or a storm, exactly when your office is closed or your crew is already on another site. Every call that rolls to voicemail is a mitigation job, and often the rebuild after it, going to someone else.
Speed is the whole job
Water damage gets worse by the hour. The EPA says that if wet materials are dried within 24 to 48 hours of a leak, in most cases mold won’t grow — so a homeowner with water on the floor isn’t going to leave a message and wait. CallNeo answers, captures the address and what happened, asks whether water is still coming in, and routes the call to your on-call technician the way you set up, so your team can be moving while the homeowner is still on the phone.
The insurance conversation, handled
Most restoration work runs through an insurance claim, and homeowners want to know right away whether you work with their carrier and how billing works. CallNeo answers those questions the way you decide during setup and records the carrier and claim details, so the lead that lands in your inbox is ready to work. The claim itself stays with your team.
Works with the software you already run
CallNeo connects to the job-management or CRM software you already use, as long as it has an API. Call summaries, job details, and new leads flow straight into your system. We wire the integration up for you during onboarding; you don’t touch a config screen.
Done-for-you, live in about 48 hours
You build nothing. Send us your services, service area, insurance policies, and on-call rules, and we write the call script, set the voice, connect your tools, and run real test calls. Most restoration companies are live in about 48 hours, and ongoing tuning is included, so CallNeo keeps getting sharper at your calls.
Plans start at $95/mo. One emergency job usually covers a year of CallNeo’s starting plan.
Restoration Companies — frequently asked questions
Can it handle a water emergency in the middle of the night?
Yes — CallNeo answers restoration calls 24/7, including the 2 a.m. burst pipe. It captures the address, what happened, and whether water is still coming in, then routes the call to your on-call technician using the rules you set during setup. If your tech can't pick up, it follows the fallback you chose, so the homeowner is never left with a voicemail.
Does it answer insurance questions?
CallNeo answers insurance questions the way you decide during setup — for example, whether you work with the homeowner's carrier and whether you bill insurance directly — and records the carrier and claim details for your team. The claim work itself stays with your team; CallNeo makes sure the conversation starts instead of going to voicemail.
Does it work with my job-management software?
CallNeo connects to the job-management or CRM software your restoration company already uses, as long as it has an API. We wire the integration up during your done-for-you setup, so call summaries, job details, and new leads flow into your system automatically.
Can it tell an emergency from a routine call?
Yes — CallNeo sorts restoration calls using rules you define during setup. A burst pipe, a flooded basement, or a sewage backup gets routed to your on-call technician right away, while mold inspections, estimates, and rebuild questions get booked for later without interrupting your crew.
How much does an AI receptionist for restoration companies cost?
CallNeo starts at $95/month for restoration companies, including a set number of minutes, with low per-minute overage after that. Setup is done for you and ongoing tuning is included. One water-mitigation job usually covers a year of the starting plan.
CallNeo for other trades
See CallNeo answer your calls
Book a 15-minute demo. We build and train it for you — you only go live once it's ready.