Privacy Policy

Last updated: July 20, 2026

This Privacy Policy explains how Digital Hive LLC (“Digital Hive LLC,” “we,” “us,” or “our”), the operator of the CallNeo service and the website at callneo.ai (the “Site”), collects, uses, and protects your information. CallNeo is a product of Digital Hive LLC. By using the Site or contacting us, you agree to the practices described here.

Who we are

CallNeo is an AI receptionist service for service businesses, operated by Digital Hive LLC. If you have any questions about this policy or your information, contact us at mason@digitalhiveworks.com.

Information we collect

  • Information you give us. When you submit our contact form, request a demo, or otherwise reach out, we collect the details you provide — such as your name, phone number, email address, and the contents of your message.
  • SMS opt-in and consent records. If you check the box to receive text messages, we record that consent along with the phone number you provided and the date and time of your submission.
  • Information collected automatically. Like most websites, we collect basic technical and usage data (such as pages viewed and general performance metrics) through privacy-conscious analytics to keep the Site working well.

How we use your information

  • Respond to your inquiries and provide the information or service you requested.
  • Schedule and confirm demos or appointments.
  • Send you account, service, or transactional notifications you’ve asked for.
  • Operate, maintain, secure, and improve the Site and our services.
  • Comply with legal obligations and enforce our terms.

SMS / text messaging

SMS/Text Messaging. CallNeo, operated by Digital Hive LLC, sends text messages to individuals who provide their phone number and opt in via our website. Message types include responses to your inquiry, appointment scheduling, and account or service notifications. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

For full details on our messaging program, see our Messaging Terms.

How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes. We share information only in these limited ways:

  • Service providers. We use trusted vendors to run the Site and our services on our behalf — for example, website hosting and analytics, contact-form processing, and appointment scheduling. They may only process information as needed to provide their service to us and are bound to protect it.
  • Legal and safety. We may disclose information if required by law, or to protect the rights, safety, and security of Digital Hive LLC, our customers, or others.
  • Business transfers. If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

Cookies and analytics

We use minimal, privacy-conscious analytics to understand Site performance and usage. We do not use cookies to track you across other websites for advertising. Most browsers let you control or block cookies through their settings.

Data retention

We keep the information you submit — including SMS consent records — for as long as needed to respond to you, provide our services, and meet legal, tax, or recordkeeping requirements, after which we delete or de-identify it.

Your choices and rights

  • Text messages. Reply STOP to any message to opt out, or HELP for help. Consent to receive texts is never a condition of any purchase.
  • Access and deletion. You may ask us to access, correct, or delete the personal information we hold about you by emailing mason@digitalhiveworks.com.

Children’s privacy

The Site is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be reflected on this page.

Contact us

Digital Hive LLC (CallNeo)
Email: mason@digitalhiveworks.com