CallNeo vs Smith.ai
The short version: Smith.ai saves done-for-you setup for its $500/mo Enterprise plan. CallNeo includes it from $95/mo.
Figures from Smith.ai's public pricing, July 2026 · Updated as they change
CallNeo and Smith.ai both answer calls, qualify leads, and book appointments. The difference is who builds it: with Smith.ai you configure it yourself unless you're on the $500/mo Enterprise plan. CallNeo is done-for-you from $95/mo — we build it, train it, and keep tuning it for you.
Smith.ai pricing
How Smith.ai's three tiers actually break down
Smith.ai restructured into Free, Pro, and Enterprise. Here's what each includes — and where the done-for-you service lives.
Free
25 calls, then $3.00/call
Full core features, but DIY setup and no support — a $0 funnel to anchor you low. You configure and maintain everything yourself.
Pro
Closest paid tier75 calls, then $2.00/call
Adds guided onboarding, live phone/email/chat support, and a dedicated account manager — but you still self-configure it. Their closest paid tier to CallNeo.
Enterprise
300+ calls
Adds custom AI prompting, custom integrations, full-service done-for-you setup, ongoing optimization, and multi-location support — the tier where Smith.ai finally builds it for you.
The done-for-you setup, custom AI prompting, and ongoing optimization Smith.ai reserves for their $500/mo Enterprise plan? CallNeo includes them from $95.
Comparison
How CallNeo compares
Compared to Smith.ai's closest paid plan — done for you, at a lower price.
The done-for-you setup, custom AI prompting, and ongoing optimization Smith.ai reserves for their $500/mo Enterprise plan? CallNeo includes them from $95.
We build and train it for you — you only go live once it’s ready. No DIY, no per-call cliff.
Smith.ai figures are from their public pricing (Pro & Enterprise plans, July 2026) and may change. *CallNeo overage is billed per minute; ~$0.50 reflects a typical call.
Where CallNeo lands
CallNeo gives you Enterprise-level service at the entry price
The features that actually matter for a busy service business — someone builds and trains the AI on your business, wires up your tools, and keeps optimizing it — sit at the top of Smith.ai's ladder. CallNeo puts them at the bottom of the price. You get done-for-you setup, custom prompting, and ongoing tuning from $95/mo, with overage that works out to roughly $0.50 for a typical call instead of $2.00.
We build and train it for you — you only go live once it’s ready. No DIY, no per-call cliff.
- Done-for-you setup & training included
- Custom AI prompting from $95 — not a $500 add-on
- Ongoing optimization included, live in ~48 hours
CallNeo vs Smith.ai — frequently asked questions
Is CallNeo cheaper than Smith.ai?
Yes, at every comparable level. Smith.ai's closest paid plan is Pro at $150/mo, and the done-for-you setup and custom AI prompting many businesses actually want are on its $500/mo Enterprise plan. CallNeo starts at $95/mo with done-for-you setup included, and overage works out to roughly $0.50 for a typical call versus Smith.ai's $2.00 on Pro.
Does Smith.ai set it up for you?
Only on their $500/mo Enterprise plan. On the Free and Pro tiers you configure and maintain your own setup — Pro adds guided onboarding and support, but you're still doing the building. CallNeo is done-for-you from $95/mo: we write the call script, train it on your business, connect your tools, and run real test calls, so you don't configure anything.
What is Smith.ai's free plan?
Smith.ai's Free plan is $0/mo for 25 calls, then $3.00 per call, with full core features but DIY setup and no support. It's a strong funnel entry point, but the $0 headline hides the fact that you build and maintain everything yourself, and the per-call rate above 25 calls is higher than any paid tier. CallNeo doesn't offer a free tier because our price includes human setup and ongoing tuning — but we build it for you, and you only go live once it's ready.
Do both work with my CRM and calendar?
Yes. Both connect to your existing tools; CallNeo connects to whatever CRM, scheduling, or field-service software you already use, as long as it has an API, and we wire the integration up for you during setup. The difference is that with CallNeo that integration work is done for you, not left to you to configure.
Which is better for a small service business?
If you want to build and manage your own AI receptionist and are comfortable configuring it, Smith.ai's Free or Pro tier can work. If you'd rather have it built, trained, and maintained for you — without paying enterprise pricing for that — CallNeo is designed exactly for that: done-for-you at $95/mo, live in about 48 hours.
Smith.ai figures are from their public AI Receptionist pricing (Free, Pro, and Enterprise plans) as of July 2026 and may change. CallNeo overage is billed per minute; ~$0.50 reflects a typical call.
See CallNeo answer your calls
Book a 15-minute demo. We build and train it for you — you only go live once it's ready.