AI Receptionist for Auto Repair Shops
Trained on your shop to answer every call while your team's in the bay — it books the job and texts you the details, 24/7.
Works with your existing number · No long-term contract
Hear CallNeo answer a demo call:
Apex Auto Repair
Demo callCallNeo answers your shop's calls while your team's in the bay — it books the job, fields status and quote calls, and texts you the details.
What it handles
The calls slipping past your front desk
Your writer is at the counter, your techs are in the bay, and the phone keeps ringing. The callers who hit voicemail don't leave a message — they book with the shop that picked up. Here's what CallNeo catches.
Calls while you're in the bay
When your writer is with a customer and your techs are heads-down, CallNeo answers every call in parallel — so nobody has to choose between the customer at the counter and the one on the line.
Status & quote calls
"Is my car ready?" and "how much will it be?" are the calls that pull your writers off the cars a dozen times a day. CallNeo fields them the way you decide, so your team stays on the repair.
After-hours tow-ins
A car that dies at 6pm is a decision the driver is making right now about where to tow it. CallNeo answers, captures the vehicle and situation, and schedules the drop-off.
Job details, captured
Name, number, vehicle, the concern, and availability — texted to you the moment the call ends, with a recording and transcript.
Priority triage
It knows a breakdown from an oil change
Some calls are a driver deciding where to tow their car right now; others can be booked for next week. During setup we map how you want each handled — then CallNeo takes it from there.
Urgent — handled now
- After-hours breakdowns
- Tow-in decisions
- Won't start / unsafe to drive
- Warning-light emergencies
Captured fast — the vehicle, the situation, the location — and the drop-off scheduled or texted straight to you, so the breakdown becomes your job.
Routine — booked for later
- Oil changes & scheduled service
- Diagnostics & estimates
- Status & "ready?" calls
- General questions
Booked onto your calendar or answered the way you set up — a texted booking link, a clean message, or a callback — with no writer pulled off a repair.
How it works
Live in 48 hours, done for you
We build it for you
Send us your services, pricing, hours, and calendar. We write the call script, set the voice, connect your tools, and run real test calls — most shops are live in about 48 hours.
It answers every call
24/7 pickup on your existing number, even when the whole team's in the bay. CallNeo books appointments, fields status and quote calls, and covers after-hours tow-ins.
You get the job
Appointments land on your calendar and customer details in your inbox — with a recording, transcript, and summary of every call, the moment it ends.
Try it yourself
Talk to the demo yourself
Don't take our word for it. Wasatch Auto Repair is a demo business running on CallNeo — talk to its receptionist the way one of your customers would.
Talk to it in your browser
Wasatch Auto Repair
Say helloNo signup, no download — you'll just need a mic
Try asking
- “Is my car ready yet?”
- “What would you charge for a brake job?”
- “My car won't start — can I get it towed in?”
Pricing
One booked repair pays for months
You're not adding a front-desk hire for the overflow — you're paying pennies per call to make sure the phone never sends a customer to the shop down the street. Catch even one after-hours tow-in a week that would've gone to voicemail and CallNeo has paid for itself many times over.
- Includes a set number of calls; overage works out to roughly $0.50 for a typical call
- Done-for-you setup and ongoing tuning included — not an enterprise add-on
- No long-term contract and no per-seat fees
We build and train it on your shop for you — you only go live once it's ready. No DIY setup, no per-call cliff.
More on AI reception for auto repair shops
The phone is the busiest station in the shop
An auto shop’s front desk never stops. Your service writer is quoting a customer at the counter, a tech needs a part approved, and the phone is ringing with someone who wants to book an oil change, someone asking if their car is ready, and someone whose transmission just went. Something has to give — and usually it’s the phone. Those callers don’t leave a message; they book with the shop that picked up.
CallNeo takes the phone off your team’s plate. It answers every call in parallel, so the customer at the counter gets your full attention and the caller still gets booked.
The status-call problem, solved
“Is my car ready?” and “how much is it going to be?” are the calls that pull a service writer away from actual work a dozen times a day. They’re important to the customer and disruptive to the shop. CallNeo fields them the way you decide — relaying the information you’ve made available, taking a clean message, or booking a callback — so your writers stay on the cars and the customers still feel taken care of.
After-hours is where jobs are won
A car that dies at 6pm on a Friday is a decision the driver is making right now about where to tow it. If your line goes to voicemail, they call the next shop. CallNeo answers, gets the vehicle and the situation, schedules the drop-off, and texts you — turning an after-hours breakdown into a booked repair instead of a lost one.
Works with your shop management system
CallNeo connects to the shop-management software or CRM you already run, as long as it has an API. Appointments, call summaries, and new-customer details flow straight in. We set the integration up for you during onboarding.
Done-for-you, live in 48 hours
You build nothing. Send us your services, pricing, hours, and calendar, and we build the call script, set the voice, connect your tools, and run real test calls. Most shops are live in about 48 hours, and ongoing tuning is included — CallNeo keeps getting better at your calls.
Plans start at $95/mo. One booked repair usually costs more than months of CallNeo.
Auto Repair Shops — frequently asked questions
Who answers when my service writer is with a customer?
CallNeo does — instantly, every time. In a busy shop the front desk is constantly pulled between the counter, the phone, and the bay, so calls slip to voicemail and callers hang up. CallNeo picks up every ring in parallel, books the appointment or answers the question, and texts your team the details, so nobody has to choose between the customer in front of them and the one on the phone.
Can it handle "is my car ready?" and status calls?
Yes — CallNeo fields status and estimate calls so your writers aren't pulled off a repair. Status and "how much will it be" calls are a huge share of an auto shop's phone volume and the biggest interruption to your writers. CallNeo handles them the way you decide during setup — giving the caller the information you've made available, taking a message for your writer, or scheduling a callback — so your team isn't breaking away from a repair to answer the phone.
Does it work with my shop management software?
CallNeo connects to the shop-management or CRM system you already use, as long as it has an API. We wire up the integration during your done-for-you setup so appointments, call summaries, and new-customer details flow into your system automatically. You don't configure anything.
Can it take after-hours and tow-in calls?
Yes — CallNeo answers breakdown and tow-in calls nights and weekends. Cars break down after 5pm and on weekends, and those callers are deciding where to have it towed *right now*. CallNeo answers after hours, captures the vehicle and situation, schedules the drop-off or appointment, and texts you — so the breakdown becomes your job instead of the shop down the street's.
How much does an AI receptionist for auto shops cost?
CallNeo starts at $95/month for auto shops, including a set number of calls. Overage is billed per minute — roughly $0.50 for a typical call, well under the $2.00/call Smith.ai bills on its Pro plan. One booked repair usually covers many months.
CallNeo for other trades
See CallNeo answer your calls
Book a 15-minute demo. We build and train it for you — you only go live once it's ready.