AI Receptionist for Law Firms
Trained on your firm to answer every new-client call while you're in court or with a client — capture the matter and book the consultation, 24/7.
Works with your existing number · No long-term contract
CallNeo answers every new-client call while you're in court — it captures the matter, books the consultation, and texts you the intake.
What it handles
The intake calls you're missing right now
A potential client with a fresh legal problem calls several firms and retains the first one that answers with competence and empathy — but you're in a hearing and can't pick up. Here's what CallNeo catches.
New-client intake calls
Someone who was just in an accident or served with papers is calling firms right now. CallNeo answers, captures the matter, screens by the criteria you set, and books the consultation before they call the firm across town.
Calls while you're in court or with a client
You can't step out of a hearing, a deposition, or a client meeting to take a call. CallNeo answers every one, so a case that could have been yours doesn't go to whoever happened to pick up.
Intake questions & scheduling
Your practice areas, whether you handle their matter, consultation fees, what to bring — answered accurately and the consult scheduled. It never gives legal advice; it gathers the facts and books the meeting.
Every call captured
The caller, the matter type, and the details of what happened — texted to you the moment the call ends, with a recording and transcript, ready for your review.
Priority triage
It knows a new case from an admin call
A prospective client in crisis and a routine billing question are not the same call. During setup we define what a priority intake looks like for your firm — then CallNeo routes each call the way you decided.
New client — captured now
- Just been in an accident
- Arrested or charged
- Served with papers
- Time-sensitive matter
The matter and contact details captured fast and routed to you or your on-call attorney per your rules — because in legal intake, the first firm to respond is usually the one that gets retained.
Existing & admin — logged
- Case-status questions
- Billing & payments
- Scheduling & documents
- Vendor & court calls
Logged, scheduled, or answered on the spot — with a summary to your office, so new-client intake never gets buried under routine calls.
How it works
Live in 48 hours, done for you
We build it for you
Send us your practice areas, intake criteria, consult process, and calendar. We write the call script, set the voice, connect your case-management software, and run real test calls — most firms are live in about 48 hours.
It answers every call
24/7 pickup on your existing number. CallNeo screens new-client calls by the criteria you set, captures the matter, books consultations, and routes urgent intakes — and it never gives legal advice.
You retain more clients
Intakes and booked consults land in your case-management system and your inbox — with a recording, transcript, and summary of every call, the moment it ends.
Try it yourself
Talk to the demo yourself
Don't take our word for it. Canyon Law Group is a demo business running on CallNeo — talk to its receptionist the way one of your customers would.
Talk to it in your browser
Canyon Law Group
Say helloNo signup, no download — you'll just need a mic
Try asking
- “Do you handle car accident cases?”
- “What does an initial consultation cost?”
- “Can I talk to someone about my case this week?”
Pricing
One retained client pays for years
A single retained matter is worth far more than a year of CallNeo — so the math isn't close. Legal intake is a speed game: if answering every new-client call the moment it comes in wins you even one case a month that would've gone to voicemail (and to a competing firm), CallNeo has paid for itself many times over.
- Includes a set number of calls; overage works out to roughly $0.50 for a typical call
- Done-for-you setup and ongoing tuning included — not an enterprise add-on
- No long-term contract and no per-seat fees
We build and train it on your firm for you — you only go live once it's ready. No DIY setup, no per-call cliff.
More on AI reception for law firms
Why law firms live and die on intake speed
For most firms, the phone is the top of the funnel, and legal intake is brutally time-sensitive. A prospective client who’s just been in an accident, been arrested, or been served with papers is in crisis, and they don’t wait — they call several firms in a row and retain the first one that answers, sounds competent, and makes them feel handled. The problem is that you’re least reachable exactly when those calls come: you’re in a hearing, a deposition, or a client meeting, phone off, unable to step out. So the intake call rolls to voicemail, and the case is signed by a firm that happened to pick up. A missed call in legal isn’t a missed message; it’s a retained matter — often worth thousands in fees — that went elsewhere.
A voicemail greeting can’t take an intake, screen a matter, or book a consultation while the client is still deciding. CallNeo can — on the first ring, at any hour.
The AI does intake, not advice
This boundary matters, so it’s built in from the start: CallNeo runs intake, not legal counsel. It gathers the caller’s information and the facts of what happened, screens for your practice areas and the criteria you define, and books a consultation with you. It does not answer legal questions or offer any advice of any kind — that remains entirely your role. What you get is a clean, complete intake and a booked consult, so you spend your time on the matters worth taking rather than on fielding and qualifying every call yourself.
Legal problems don’t keep office hours
Accidents, arrests, and emergencies happen nights, weekends, and holidays — and the person in trouble calls right then, not on Monday. Firms that only answer during business hours quietly lose those cases to whoever picked up at 9pm. CallNeo answers around the clock, captures the intake, and routes the genuinely urgent matters to your on-call attorney per your rules, so after-hours intake becomes signed clients instead of lost ones.
Works with the tools you already run
CallNeo connects to the case-management and legal CRM software you already use — Clio, MyCase, Lawmatics, and others with an API. Intakes, booked consultations, and call summaries flow straight into your system, so nothing slips between the call and your matter file. We wire the integration up for you during onboarding; you don’t touch a config screen.
Done-for-you, live in 48 hours
You don’t build anything. Send us your practice areas, intake criteria, consultation process, and calendar, and we build the call script, set the voice, connect your software, and run real test calls. Most firms are live in about 48 hours, and because we handle the ongoing tuning, CallNeo keeps getting sharper at your intake calls.
Plans start at $95/mo — a rounding error against a single retained client.
Law Firms — frequently asked questions
Can it handle new-client intake while I'm in court?
Yes — CallNeo runs new-client intake while you're in court or with a client. Attorneys spend their days in court, in depositions, and with clients, which is exactly when prospective clients call. CallNeo answers every intake call, captures what happened and the type of matter, screens against the criteria you set, and books the consultation, then texts you the intake so you can follow up the moment you're out of the courtroom.
Does it give legal advice?
No — never. CallNeo handles intake, not counsel: it gathers the caller's information and the facts of their situation, screens for the practice areas and criteria you define, and books a consultation with you. It does not answer legal questions or offer any advice — that's your role, and the boundary is built into how it's set up.
Does it work with Clio, MyCase, or Lawmatics?
CallNeo connects to whatever case-management or legal CRM software you already use, as long as it has an API — Clio, MyCase, Lawmatics, and others. We wire the integration up during your done-for-you setup so intakes, booked consults, and call summaries flow into your system automatically. You don't configure anything yourself.
Will it answer intake calls after hours?
Yes — CallNeo answers intake calls after hours, because legal problems don't keep office hours. Accidents and arrests happen nights and weekends, and the person in crisis calls whoever answers. CallNeo picks up at any hour, captures the matter, and routes genuinely urgent intakes per your rules, so an after-hours call becomes a retained client instead of one your competitor caught first.
How much does an AI receptionist for a law firm cost?
CallNeo starts at $95/month for a law firm, including a set number of calls. Overage is billed per minute and works out to roughly $0.50 for a typical call — far below the $2+/call many legal answering services charge. Against a single retained matter, a year of CallNeo is a rounding error.
CallNeo for other trades
See CallNeo answer your calls
Book a 15-minute demo. We build and train it for you — you only go live once it's ready.