AI Receptionist for Hotels
Trained on your hotel to answer every reservation and guest call — direct bookings captured, guest requests routed — 24/7.
Works with your existing number · No long-term contract
CallNeo answers every reservation and guest call 24/7 — it books direct stays, handles guest requests, and texts your front desk the details.
What it handles
The hotel calls you're missing right now
Your front desk can't check in a line of guests and answer the phone at the same time — so a reservation call rolls to voicemail and the caller books through an OTA (and you eat the commission). Here's what CallNeo picks up.
Direct reservation calls
A guest who books direct saves you the OTA commission. CallNeo checks availability, quotes the rate, and books the stay before they give up and go back to a booking site.
Calls when the front desk is slammed
Check-in rush, one clerk on duty, or an unstaffed overnight — CallNeo answers every call on your existing line, so no reservation or guest request ever hits voicemail.
Guest requests & questions
Late checkout, extra towels, parking, breakfast hours, directions — answered on the spot or routed to housekeeping and the manager exactly as your protocol says.
Every call captured
The guest, the reservation or request, and the details — texted to your front desk the moment the call ends, with a recording and transcript.
Priority triage
It knows an in-house guest from a new reservation
A guest already in a room needs service; a caller shopping for a room is revenue. During setup we define how each is handled — then CallNeo routes every call the way you decided.
In-house guest — routed now
- Maintenance or AC issue
- Housekeeping request
- Late checkout or extension
- Noise or safety concern
Routed to your front desk, housekeeping, or on-call manager immediately per your rules — so a guest's need is handled, not parked in a voicemail box overnight.
Reservation — booked direct
- Availability & rates
- Direct booking
- Group & block inquiries
- Amenities & directions
Answered on the spot and the stay booked direct — keeping the reservation, and the commission an OTA would have taken, with you.
How it works
Live in 48 hours, done for you
We build it for you
Send us your room types, rates, policies, and front-desk protocols. We write the call script, set the voice, connect your PMS, and run real test calls — most properties are live in about 48 hours.
It answers every call
24/7 pickup on your existing number. CallNeo books direct reservations, answers guest questions, and routes in-house guest requests to the right team — whether the desk is slammed or unstaffed.
You keep more direct business
Direct bookings and guest requests land in your PMS and at your front desk — with a recording, transcript, and summary of every call, the moment it ends.
Try it yourself
Talk to the demo yourself
Don't take our word for it. Summit Peak Hotel is a demo business running on CallNeo — talk to its receptionist the way one of your customers would.
Talk to it in your browser
Summit Peak Hotel
Say helloNo signup, no download — you'll just need a mic
Try asking
- “Do you have a room for two nights this weekend?”
- “What time is check-in?”
- “Can I get a late checkout on Sunday?”
Pricing
One direct booking pays for the month
Booking sites take 15–30% of every reservation they send you — so keeping even a couple of stays direct each month more than covers CallNeo. You're paying pennies per call to defend your margin and make sure a reservation call never becomes a voicemail (or a commissioned OTA booking).
- Includes a set number of calls; overage works out to roughly $0.50 for a typical call
- Done-for-you setup and ongoing tuning included — not an enterprise add-on
- No long-term contract and no per-seat fees
We build and train it on your hotel for you — you only go live once it's ready. No DIY setup, no per-call cliff.
More on AI reception for hotels
Why hotels lose direct bookings to a ringing phone
For an independent or boutique property, the phone is one of your highest-margin channels — and one of the easiest to drop. The front desk is busy checking in a line at 3pm, running one clerk overnight, or closed entirely at a small inn, and the calls don’t stop for any of that. A guest calling to book a room gets voicemail, hangs up, and books the same stay through an online travel agency instead — where you’ll pay 15–30% commission on a reservation that was trying to come to you directly. A guest already in-house calling about a problem gets voicemail too, and that becomes a service failure and a bad review. Neither call is one you can afford to miss.
A voicemail greeting can’t check availability, quote a rate, or route a guest request. CallNeo can — on the first ring, at any hour — and it keeps the reservation, and the margin, with you.
The front desk can’t be everywhere
The times the phone rings hardest are the times your desk is least able to answer: the check-in and check-out rushes, the single-clerk evening shift, the overnight hours a small property doesn’t staff. Reservation calls and in-house guest calls collide, and something has to give. CallNeo answers every call in parallel, so the guest at the desk gets your clerk’s full attention while the caller still gets a real answer — a booked stay or a routed request — instead of a beep.
Direct booking is worth defending
Every reservation you take direct is a reservation that keeps its full rate instead of handing a cut to a booking platform. Over a month, the commission you avoid on even a handful of direct stays dwarfs the cost of CallNeo. Answering every reservation call — and booking it direct while the guest is still on the line — is one of the simplest ways to protect the margin you’re already leaving on the table.
Works with the tools you already run
CallNeo connects to the property-management system you already use — Cloudbeds, Mews, Little Hotelier, and others with an API. Reservations, guest details, and call summaries flow straight into your PMS, so your availability stays accurate and your front desk works from one system. We wire the integration up for you during onboarding; you don’t touch a config screen.
Done-for-you, live in 48 hours
You don’t build anything. Send us your room types, rates, policies, and front-desk protocols, and we build the call script, set the voice, connect your PMS, and run real test calls. Most properties are live in about 48 hours, and because we handle the ongoing tuning, CallNeo keeps getting sharper at your calls.
Plans start at $95/mo. A couple of direct bookings kept off an OTA usually pay for the month.
Hotels — frequently asked questions
Can it cover the front desk after hours or when it's slammed?
Yes — CallNeo covers your front desk after hours and when the desk is slammed. Independent and boutique properties rarely staff the phone around the clock, and even a busy desk can't check in a line of guests and answer every call. CallNeo picks up on your existing number whenever the desk can't, books reservations, answers guest questions, and routes urgent in-house requests to your on-call team.
Can it take direct reservations?
Yes. CallNeo checks availability against your PMS, quotes your rates, and books the stay direct — which matters because every reservation you keep off an OTA saves you the 15–30% commission. A caller who might otherwise hang up and book through a third party gets booked with you instead.
Does it work with Cloudbeds, Mews, or my PMS?
CallNeo connects to whatever property-management system you already use, as long as it has an API — Cloudbeds, Mews, Little Hotelier, and others. We wire the integration up during your done-for-you setup so reservations, guest details, and call summaries flow into your system automatically. You don't configure anything yourself.
Can it handle in-house guest requests?
Yes. For guests already staying with you, CallNeo takes the request — a maintenance issue, extra towels, a late checkout — and routes it to your front desk, housekeeping, or on-call manager exactly as you've instructed, so nothing sits unanswered while the desk is busy or closed.
How much does an AI receptionist for a hotel cost?
CallNeo starts at $95/month for a hotel, including a set number of calls. Overage is billed per minute and works out to roughly $0.50 for a typical call — far below the $2.00/call Smith.ai bills on its Pro plan. A couple of direct bookings kept off an OTA usually cover the month.
CallNeo for other trades
See CallNeo answer your calls
Book a 15-minute demo. We build and train it for you — you only go live once it's ready.