AI Receptionist for HVAC Companies
Trained on your HVAC business to answer every call through the seasonal rush and book the job — 24/7.
Works with your existing number · No long-term contract
CallNeo answers every HVAC call 24/7 — even in the seasonal rush — triages emergencies, books the job, and texts you the details.
What it handles
The HVAC calls you're missing right now
When the weather turns, more calls hit your phone than your team can answer — and every one that rolls to voicemail is a no-heat customer calling the next company on Google. Here's what CallNeo picks up.
No-heat & no-cool emergencies
No heat in a freeze or no cooling in a heat wave can't wait for a callback. CallNeo triages the emergency, captures the system details, and routes it to your on-call tech immediately.
The seasonal call surge
The first hard freeze floods your phone with more calls than your office can answer. CallNeo picks up every one in parallel, so the rush turns into booked jobs instead of missed ones.
Tune-ups & maintenance plans
It books tune-ups and maintenance visits straight onto your calendar — filling the slow shoulder-season weeks without your office chasing every scheduling call.
Job details, captured
Name, number, address, the system, and the symptom — texted to you the moment the call ends, with a recording and transcript.
Emergency triage
It knows a no-heat emergency from a spring tune-up
Not every call is a 2am dispatch, and not every call can wait. During setup we map exactly what an emergency means for your company — then CallNeo handles each the way you decided.
Urgent — dispatched now
- No heat in a freeze
- No cooling in a heat wave
- Gas smell
- Commercial system down
Captured fast and warm-transferred to your on-call tech, or texted to you immediately with the address and system details.
Routine — booked for later
- Tune-ups & maintenance
- Quotes & estimates
- Non-urgent repairs
- General questions
Booked straight onto your calendar or scheduled for a callback — no interruption to your day, with a confirmation to the caller.
How it works
Live in 48 hours, done for you
We build it for you
Send us your hours, pricing, service area, the brands you install, and your calendar. We write the call script, set the voice, connect your tools, and run real test calls — most companies are live in about 48 hours.
It answers every call
24/7 pickup on your existing number, even mid-surge. CallNeo triages emergencies, answers the common questions, and books the job — routing true emergencies straight to your on-call line.
You get the job
Bookings land on your calendar and lead details in your inbox — with a recording, transcript, and summary of every call, the moment it ends.
Try it yourself
Talk to the demo yourself
Don't take our word for it. Ironwood Heating and Air is a demo business running on CallNeo — talk to its receptionist the way one of your customers would.
Talk to it in your browser
Ironwood Heating and Air
Say helloNo signup, no download — you'll just need a mic
Try asking
- “My furnace quit and it's freezing — can someone come out?”
- “What do you charge for a tune-up?”
- “How much for a new AC unit?”
Pricing
One booked install pays for months
You can't staff a front desk for a three-day surge that then disappears — but you can't afford to miss it either. CallNeo scales to the rush automatically and covers the quiet weeks in between, for pennies per call. Catch even one no-heat job a week that would've gone to voicemail and it has paid for itself many times over.
- Includes a set number of calls; overage works out to roughly $0.50 for a typical call
- Done-for-you setup and ongoing tuning included — not an enterprise add-on
- No long-term contract and no per-seat fees
We build and train it on your HVAC business for you — you only go live once it's ready. No DIY setup, no per-call cliff.
More on AI reception for HVAC companies
HVAC lives and dies by the seasonal rush
HVAC demand isn’t steady — it spikes. The first 95-degree day and the first hard freeze turn your phone into a fire hose: more calls in an afternoon than your office can answer, all from people whose comfort — or safety — just broke. The ones who hit voicemail don’t wait. They call the next company on the list, and that no-heat call becomes someone else’s install.
You can’t hire enough front-desk staff for a surge that lasts three days and then disappears. An AI receptionist scales to the rush automatically — it answers the 3rd, 8th, and 15th simultaneous caller the same way it answers the first.
Fill the shoulder season, too
The flip side of the surge is the slow stretch between them. CallNeo books maintenance-plan visits and tune-ups around the clock, turning the quiet weeks into scheduled revenue without your office staff working the phones. Every caller who was “just checking on a tune-up” becomes a booked appointment instead of a note someone forgets to follow up on.
Works with the platform you already run
CallNeo connects to your existing field-service software and CRM — ServiceTitan, Housecall Pro, Jobber, and others with an API. Bookings, call summaries, and new leads flow straight in. We handle the integration during onboarding; you don’t touch a setting.
Done-for-you, live before the next weather swing
You build nothing. Send us your hours, pricing, service area, the brands you handle, and your calendar, and we build the script, set the voice, connect your tools, and run real test calls. Most HVAC companies are live in about 48 hours. Ongoing tuning is included, so CallNeo keeps getting sharper on your calls.
Plans start at $95/mo. One booked install or repair usually covers many months of CallNeo.
HVAC Companies — frequently asked questions
Can it handle the seasonal call surge?
Yes — CallNeo absorbs the first-heat-wave and cold-snap call surge without extra staff. The first heat wave or cold snap floods your phone with more calls than your team can pick up — and every missed one is a no-heat customer calling the next HVAC company on Google. CallNeo answers all of them at once, 24/7, with no hold time, so the rush turns into booked jobs instead of lost ones.
How does it handle a no-heat or no-AC emergency?
During setup we define what counts as an emergency for your company — no heat in freezing weather, no cooling in a heat wave, a gas smell, a system down in a facility with vulnerable occupants — and how you want them handled. CallNeo recognizes the urgency, captures the address and system details, and warm-transfers to your on-call tech or texts you immediately, while routine calls get booked without interrupting you.
Does it work with ServiceTitan, Housecall Pro, or Jobber?
CallNeo connects to whatever field-service platform you already run — ServiceTitan, Housecall Pro, Jobber, and others with an API. We wire the integration up during your done-for-you setup so bookings, call summaries, and new-lead details flow into your system automatically. You don't configure anything.
Can it book maintenance-plan and tune-up appointments?
Yes — CallNeo books tune-ups and maintenance visits straight onto your calendar, or sends the caller a booking link by text. It's a reliable way to fill the shoulder-season slow periods without your office staff chasing every scheduling call.
How much does an AI receptionist for HVAC cost?
CallNeo starts at $95/month for HVAC companies, including a set number of calls. Overage is billed per minute — roughly $0.50 for a typical call, far below the $2.00/call Smith.ai bills on its Pro plan. One booked install or repair covers many months of CallNeo.
CallNeo for other trades
See CallNeo answer your calls
Book a 15-minute demo. We build and train it for you — you only go live once it's ready.